TRACKMODE

Privacy Policy

Last updated: 25 November 2025

We respect your privacy. This policy explains what we collect, why we collect it, and how we protect your information when you interact with TRACKMODE online or offline.

Information we collect

  • Contact details you provide (name, email, phone, vehicle details) when submitting enquiries, booking services, or creating portal accounts.
  • Communication history related to service requests, bookings, or support.
  • Technical data such as IP address, device/browser details, and analytics cookies used to improve site performance.

How we use your information

  • To respond to enquiries, manage bookings, and deliver workshop services.
  • To maintain client, developer, and CEO portal access and account security.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and protect against fraud or misuse.

Sharing your information

We do not sell your data. We may share limited information with trusted service providers (for example, payment processors, hosting, analytics, email delivery) solely to operate our services, under appropriate safeguards and data processing terms.

Cookies and analytics

We use essential cookies for security and functionality, and optional analytics or tag management tools to understand site usage. You can adjust browser settings to manage or block cookies; doing so may affect some site features.

Data retention

We retain data only as long as necessary for the purposes above, to meet legal requirements, or to resolve disputes. You may request deletion where applicable and legally permissible.

Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal data, or object to certain processing. Contact us using the details below.

Security

We implement technical and organisational measures to protect personal data, including access controls, encryption in transit, and restricted administrative access.

Contact

If you have questions about this policy or wish to exercise your rights, contact info@trackmode.co.uk or write to: Lone Barn, Hook Lane, Guildford, United Kingdom, GU3 1AN.